Shipping & Delivery Policy for Zen Solar

Last Updated: [Date, e.g., October 26, 2023]

Thank you for choosing Zen Solar. This Shipping & Delivery Policy outlines the process and expectations for getting your high-quality solar products from our warehouse to your location.

1. Order Processing

All orders are processed within 2-3 business days (Monday to Friday, excluding public holidays) after order confirmation and finalization of payment. Larger or custom commercial orders may require additional processing time, which will be communicated during the sales process.

2. Shipping Destinations

We currently ship and deliver to addresses within Nigeria. Please ensure your delivery address is accurate and complete to avoid delays.

3. Shipping Methods & Carriers

Due to the high-value and fragile nature of solar equipment, we partner with trusted and insured logistics carriers. Shipping methods are chosen based on the size, weight, and value of your order to ensure its safety and security during transit.

• Standard Shipping: For smaller items (e.g., inverters, controllers, accessories).

• Specialized Freight Shipping: For large, palletized orders (e.g., solar panels, full system kits, batteries). This requires a scheduled delivery and may need assistance offloading.

4. Delivery Timeline

• Metropolitan Areas (e.g., Lagos, Abuja, Port Harcourt): 3 - 7 business days after dispatch.

• Other States & Regional Areas: 7 - 14 business days after dispatch.

Please note: These timelines are estimates and not guarantees. Delivery may be affected by factors beyond our control, such as unforeseen logistics delays, weather conditions, public holidays, or security situations. We will keep you informed of any significant delays.

5. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. The final shipping cost will be clearly communicated to you after order processing.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment's progress online.

7. Receiving Your Order

• Inspection Required: It is your responsibility to inspect the packages for any visible signs of damage before signing and accepting the delivery. Please do not sign for the delivery if the packaging appears severely crushed, torn, punctured, or otherwise damaged.

• Note on Delivery Receipt: If you sign for the delivery without noting any damage on the carrier's delivery receipt, it becomes exceedingly difficult to file a damage claim.

• Assistance with Unloading: For large, freight shipments, please ensure you have adequate help available to safely unload the products from the delivery truck. The delivery driver is typically not obligated to assist with unloading beyond the tailgate of the truck.

8. Damages or Shortages

If your order arrives damaged or you discover a shortage:

1. Note the damage/shortage directly on the carrier's delivery receipt before signing.

2. Take photos of the damaged packaging and any visible product damage.

3. Contact us immediately within 24 hours of delivery. Please provide your order number, a description of the issue, and the photos you took.

We will work swiftly with the shipping carrier to resolve the issue and get you the replacements you need.

9. Questions?

If you have any questions about your order's shipping status or this policy, please contact our customer service team.

Email: admin@zen-solar.com.ng
Phone: 08023975441
Hours: Monday - Saturday, 9:00 AM - 5:00 PM