1. Introduction

Welcome to Zen Solar ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zen-solar.com.ng (the "Site") or use our services.

By accessing our Site and providing your information, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information You Provide: This includes information you voluntarily provide when you:

  • Fill out a contact form (e.g., name, email address, phone number, physical address).

  • Request a quote or consultation (e.g., details about your property, energy usage).

  • Subscribe to our newsletter.

  • Correspond with us via email or phone.

• Automatically Collected Information: When you visit our Site, we may automatically collect:

  • Log Data: Your IP address, browser type, Internet Service Provider (ISP), pages you visited on our site, time and date of visit, and time spent on those pages.

  • Device Information: Information about the device you use to access our Site, such as the device type, operating system, and unique device identifiers.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to analyze trends, administer the website, track users' movements around the site, and gather demographic information. You can control the use of cookies at your browser level.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Site and services.

• To respond to your inquiries, comments, or questions and provide customer support.

• To create and manage your account (if applicable).

• To generate quotes, design solar energy systems, and schedule installations.

• To send you technical notices, updates, security alerts, and administrative messages.

• To send you marketing and promotional communications (you can opt-out at any time).

• To improve our Site, services, marketing, and customer relationships.

• To analyze trends and gather broad demographic information for aggregate use.

4. Legal Basis for Processing (GDPR for EU Citizens)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your information is:

• Your explicit consent.

• The performance of a contract with you (e.g., providing a quote or service).

• Our legitimate interests, which are not overridden by your rights.

5. How We Share Your Information

We value your trust and do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted third-party vendors who perform services on our behalf, such as web hosting, data analysis, payment processing, and marketing. These parties are obligated to keep your information confidential.

• Business Partners: Necessary partners, such as equipment manufacturers or financing institutions, but only to the extent required to provide the service you have requested (e.g., processing a finance application).

• Legal Obligations: If required to do so by law, subpoena, or similar legal process, or if we believe in good faith that such action is necessary to comply with the law, protect our rights, or ensure the safety of our users or the public.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and Portability: The right to access and receive a copy of your personal data.

• Rectification: The right to correct any inaccurate or incomplete information we hold about you.

• Erasure ("Right to be Forgotten"): The right to request the deletion of your personal data.

• Restriction of Processing: The right to request that we temporarily or permanently stop processing all or some of your personal data.

• Objection to Processing: The right to object to our processing of your personal data.

• Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

8. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us, and we will delete it.

10. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Zen Solar
Email: admin@zen-solar.com.ng
Phone: 08023975441